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Subject: Re: "unexpected error" dig image pro9

rosebud wrote:
> I have Digital Image Pro9 and XP Home. I've never had a
> problem until today. I tried opening two pictures and I
> got the message: Unable to complete this action: An
> unexpected error occurred while trying to create a
> dialog. Close all programs and restart the computer. I
> restarted and it didn't help.
> Went to the web site and I found an article concerning
> this. I only have 250 fonts. I do not have a registry
> subkey for Digital Image9.0. So I followed the
> instructions to uninstall and reinstall, twice. (I used
> windows installer clean up) But I still get the same
> error message.
> Any advice or help is greatly appreciated.
> Bonnie in PA
It may be related to the following issue:

Have a look at the following info
from Carey Frisch, Microsoft MVP:

Problems in Windows Explorer or the Windows shell
after you install security update MS06-015

Easy Fix: Visit:
and scroll down to Item No. 383 "Hewlett-Packard's
Share-to-Web software - Fix (MS06-015)"
to download a registry fix.

Note: You may need to temporarily disable your
antivirus program in order to safely run the scripted fix.

Also, review the following:

MS06-013: Cumulative security update for Internet Explorer

Internet Explorer ActiveX compatibility patch for Mshtml.dll

Latest update:

Security Update for Windows XP (KB908531)
(Date Published: 4/25/2006)


John Inzer
MS Picture It! MVP

Digital Image
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Re: "unexpected error" dig image pro9

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