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Subject: Re: Can't use DI after windows update

Thank you for quick response, and many suggestions!

It's working again tonight - but I'm starting with simplest suggestion, and
moving all my (many) images to new location. If problem continues
intermittently, I guess I'll just have to work through the options.

I don't like spending money to resolve this, but would installing new MS
Digital Image software be sure to cure problem?

"John Inzer" wrote:

> George_06 wrote:
> > John,
> >
> > Sorry to say the problem recurred this morning.
> > Identical symproms and message. I am not aware of
> > anything I might have done to affect things. Grateful for
> > any help or comment.
> ===================================
> No one knows your computer better than
> you so all I can do is make some guesses.
> You'll have to recognize if any of it is relevant.
> Good luck...it'll take a while to read it all.
> Might be worth a try to uninstall/reinstall PI2002.
> (314754) PIP: Start Error Message Involving
> the Mhputil6.dll File or the Mhputil7.dll File
> http://support.microsoft.com/?kbid=314754
> (begin at: Remove The Program)
> How much RAM do you have? I wonder
> if the following article would be useful:
> (316861) PIP2002: Error Message When
> You Start Program
> http://support.microsoft.com/?kbid=316861
> Here's another possibility:
> (829147) "PIP.EXE has encountered errors
> and needs to close" error message when you
> open or edit a template in Picture It!
> http://support.microsoft.com/?kbid=829147
> Also...have you changed your Video Driver?
> Reducing your Graphics Hardware Acceleration
> may help...the following article explains how:
> (272193) PI: How to Troubleshoot
> Graphics Issues
> http://support.microsoft.com/?kbid=272193
> (scroll down to: "Reduce the Graphics
> Hardware Acceleration Setting")
> (299060) PI: General Protection Fault Error
> Message When You Edit a Picture, Open a
> Picture, or Start or Close Picture it! Publishing
> http://support.microsoft.com/?kbid=299060
> This is an unusual problem and I'm not
> convinced that the Windows Update is
> at the heart of it but as far as I know the
> following link is the most recent update
> if you would like to try it.
> Security Update for Windows XP (KB908531)
> (Date Published: 4/25/2006)
> http://tinyurl.com/e5xub
> Did you try uninstalling the update or doing
> a System Restore?
> =======
> I can offer you some *general* suggestions that
> help me to run several versions of Picture It! /
> Digital Image on my Win XP Pro SP2 machine
> (fully updated from Windows Update site):
> Before installing Picture It! / Digital Image...all
> programs should be shut down...especially virus
> scanners. If you have an HP Office Jet...disable
> it also. (this is discussed in a readme file on
> disk one)
> It has been reported that Norton GoBack
> 4.0 may not be fully compatible with DIP9 or
> DIP10. This could be an issue with WinXP
> SP2. It can cause the error BAD_POOL_
> HEADER and may cause a blue screen
> crash when you attempt save. One possible
> solution is to Uninstall Norton GoBack 4.0.
> Norton GoBack 4.0 is included in Norton
> SystemWorks 5. Also...if you run Norton
> Live Update manually you should have the
> opportunity to download a Goback update
> to version 4.02 that will solve the issue.
> Digital Image Editor 2006 will not launch...
> No error messages appear. It has been
> reported that this can be caused by
> "Stardock's Icon Packager" if it's set to
> "rebuild Icon cache". To solve the issue...
> remove the option and reboot.
> =====
> Repair Shell Icons feature is enabled in
> Stardock’s Icon Packager. Open
> Stardock’s Icon Packager and access
> the Settings for the program. You should
> find a Repair Shell Icons check box.
> Uncheck this feature, reboot your system,
> and then Run Paint Shop Pro X. In later
> versions the Repair Shell Icons check box
> is located under the Enhanced Dialog
> Settings box
> =====
> If you happen to have Adobe PhotoShop or
> Elements installed...right click on a .jpg file
> and choose Properties. Click the Photoshop
> Image tab and uncheck the "Generate Thumbnails"
> button, then click OK.
> If you are running Norton AntiVirus 2004...add the
> following files to the Auto-Scan Exclusion list:
> Users of PI / DIP7.0...add piorg7.db
> Users of PI / DIP9 or DIP10...add piorg.db
> Also...the following software has been reported
> to be incompatible with various Picture It! products.
> Replay TV Software
> Veritas Netbackup Professional backup
> eFax Messenger Plus
> AdsGone Popup Killer...can prevent your helpful
> movies from working. Disable it before opening
> Picture It! / Digital Image.
> It has also been reported that being on a network
> can cause Picture It! to be slow.
> Make certain that your Video, Printer and
> Scanner drivers are the most current available.
> Check the manufacturer's websites for updated
> drivers. Even if your computer is new...there
> could be updates available.
> It may be worth a try to reduce your Graphics
> Hardware Acceleration as per the instructions
> in the following KB article:
> (272193) PI: How to Troubleshoot
> Graphics Issues
> http://support.microsoft.com/?kbid=272193
> If this improves the situation, it is a strong
> indicator that you need to update your video
> driver.
> Before opening Picture It...close all programs
> running in the background...*especially* virus
> scanners.
> Run Disk Cleanup (all options), Error-Checking/
> ScanDisk and Defrag regularly. (make sure
> all your Temp and Temporary Internet files
> are deleted).
> (310312) Description of the Disk Cleanup
> Tool in Windows XP
> http://support.microsoft.com/?kbid=310312
> (315265) How to Perform Disk Error Checking
> in Windows XP
> http://support.microsoft.com/?kbid=315265
> (314848) How to Defragment Your Disk
> Drive Volumes in Windows XP
> http://support.microsoft.com/?kbid=314848
> (305781) HOW TO: Analyze and Defragment
> a Disk in Windows XP
> http://support.microsoft.com/?kbid=305781
> If you are using the 2002 (or earlier) version
> of Picture It, and have lots of images saved
> in My Documents / My Pictures...it can help
> to move them to a different location.
> It also may help if you choose "Icon List"
> instead of "Thumbnails" on your folder view
> when you go to...File / Open. (this setting
> will be reflected on your "Save As" screen also)
> Having a hard drive that is 50% free doesn't
> hurt either.
> Running Win XP Pro SP2, I found that
> increasing my paging file was beneficial...
> the following article explains how to do it:
> (308417) HOW TO: Set Performance
> Options in Windows XP
> http://support.microsoft.com/?kbid=308417
> One last suggestion...open fewer images
> and save often.
> =====
> --
> John Inzer
> MS Picture It! MVP
> Digital Image
> Highlights and FAQs
> http://tinyurl.com/aczzp
> Making Good Newsgroup Posts
> http://www.dts-l.org/goodpost.htm


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Re: Can't use DI after windows update

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