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Subject: Re: Can't access stock photo from thumbnail



Hi Nick,

Yes, that is probably the issue. Are you using Zone Alarm or Norton? The error message is not the same, but it is the gist of what's going on.

Error: "Connection error" or other access error when you use Adobe Bridge or Adobe Stock Photos

Issue
When you open Adobe Bridge, or access or search Adobe Stock Photos, you may receive a connection or access error, such as "Connection error. Please check your network and Internet settings and try again.", or "Sierra On-Line Hoyle WON Bridge is attemting to access the internet."

Solutions
Do one or more of the following solutions:

Solution 1: Provide proxy information.
If you use a proxy, make sure your Internet settings contain the proxy information.

Solution 2: Make sure that Adobe Bridge can access the Internet when you run security software.
Make sure that Adobe Bridge is set up with permissions to access the Internet when you run security software, such as Zone Alarm or Norton Internet Security.

Note: Norton Internet Security identifies Adobe Bridge as Sierra On-Line Hoyle/WON Bridge.

Shane
Adobe TS

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