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Subject: Re: ++ Debugging ACR 3.x Installation Problems ++



If the Camera Raw plug-in still shows up in the Photoshop "About Plug-ins" menu, then there is a 100% chance that at least one copy of the Camera Raw plug-in is still installed on your machine.

The logical place to look is where the Photoshop CS2 installer put the Camera Raw 3.0 plug-in:

C:/Program Files/Common Files/Adobe/Plug-ins/CS2/File Formats/Camera Raw.8bi.

That is the file you need to REPLACE when you install the Camera Raw 3.1 plug-in. When installing the Camera Raw 3.1 plug-in, DO NOT just put is somewhere in the Photoshop plug-ins folder. You MUST find the EXISTING Camera Raw 3.0 plug-in and REPLACE it.

Many users did not read the installation directions, and just did what they did for previous versions and put the file somewhere Photoshop's plug-in folder. The result is Photoshop CS2 see the new plug-in (and the old one), but Bridge only sees the old one. So any newly supported cameras work in Photoshop CS2, but not in Bridge.

After you get the plug-in installed correctly, so both Bridge and Photoshop CS2 can see it (and it pass the three tests in the first message of this thread), then you can purge the Bridge cache for any problem folders to get it to build the thumbnails for the newly supported cameras.

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