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Subject: ++ Debugging ACR 3.x Installation Problems ++



If Photoshop CS2/Bridge is not working correctly after you attempt to install ACR (Adobe Camera Raw) 3.1 or higher, here a some hints on how to debug common installation problems.

1. Make sure that "Camera Raw" appears exactly once in Photoshop's "About Plug-in" menu. If it appears zero times, you did not install the plug-in in a correct location. The correct location is shown below. If it appears more than one time, you have multiple copies of the plug-in installed.

The new location for Adobe Camera Raw 3.x is:

Mac: /Library/Application Support/Adobe/Plug-ins/CS2/File Formats/…




Note: that the Library folder refered to above is that found at root level and NOT the User/Library folder.

Win: Program FilesCommon FilesAdobePlug-insCS2File Formats…




2. If "Camera Raw" appears exactly once in the "About Plug-in" menu, then pick that item and make sure the Camera Raw about box shows version 3.1 or higher. If not, you have the wrong version of Camera Raw installed.

3. Run Bridge and pick "Camera Raw Preferences..." from the Bridge(Mac) or Edit(Win) menu. If the command is grayed out, then you don't have Camera Raw installed in the correct place. If the Camera Raw preferences dialog does not have "Version 3.1 or higher" in the title bar, you have the wrong version of Camera Raw installed.

If after you verify that that 1, 2 and 3 are correct, and you are still having problems (e.g. generic raw image icons in lieu of thumbnail previews), then next step is to purge the Adobe Bridge cache for any folders you are having problems with. The command to use is: "Tools->Cache->Purge Cache for this Folder".

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